Using the portal
The support portal is provided so that you can raise, track, and discuss support requests with our team. By using it you agree to these terms.
Your account
Keep your sign-in details private and let us know straight away if you think someone else has access to your account. You are responsible for activity carried out under your account.
Acceptable use
Please do not upload malicious files, attempt to access tickets that are not yours, disrupt the service, or submit unlawful or abusive content. We may suspend access where these rules are broken.
Content you submit
You keep ownership of the content and files you send us. You give us permission to store and process them so that we can handle your request. Avoid sending sensitive information that is not needed to resolve the ticket.
Availability
We aim to keep the portal available at all times, but access may be interrupted for maintenance or reasons outside our control. Response times depend on the support arrangement in place with your organisation.
Changes
We may update these terms from time to time. Continuing to use the portal after an update means you accept the revised terms.