Expentor Helpdesk
A support ticketing portal for Expentor clients and the Expentor support team.
Expentor Helpdesk is a customer support application. Clients raise requests by email or through a web form, each request becomes a tracked ticket with a case number, and the Expentor support team works it through to resolution while the requester is kept informed by email.
What this application does
The portal collects support requests, keeps the full conversation and any attachments in one place, assigns each ticket to the right support person, and records every status change until the request is resolved.
Email becomes a ticket
Any message sent to the Expentor support mailbox is recorded as a ticket with its own case number.
Requests are matched to a client
The sender's email domain determines which client organisation the ticket belongs to and which support staff handle it.
Requesters are kept updated
Acknowledgements, replies and resolutions are emailed back to the person who raised the request.
Who it is for
- Expentor support staff — customer services agents, managers and administrators who triage, assign and resolve tickets.
- Contacts at Expentor client organisations who need to raise a request and follow its progress.
Signing in with Google
Google sign-in is offered as one of the ways to access the helpdesk, alongside email and password and single sign-on.
- We request only your basic Google profile — your name, email address and profile picture.
- That information is used solely to create and identify your helpdesk account, show who raised or replied to a ticket, and send you ticket notifications by email.
- New accounts must be activated by an Expentor administrator before they can access any helpdesk data.
- We do not sell Google user data, use it for advertising, or share it with third parties other than the hosting and email providers that operate this portal.
More information
Read our privacy policy and terms of use.
Questions about this portal? Reply to any support email or submit a request and the Expentor support team will get back to you.